Frequently Asked Questions

Orders & Shipping
How do I place an order?
Browse our collection, select your items, and proceed through our secure checkout process. You’ll receive an order confirmation email once your purchase is complete.

What shipping methods are available?
We offer standard (3-7 business days), express (2-3 business days), and priority shipping (1-2 business days). Shipping costs vary based on your location and order size.

Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original packaging with tags attached. Some items are final sale.

How long do refunds take?
Refunds are processed within 7-10 business days after we receive and inspect your return. They will be issued to your original payment method.

Products & Sizing
How do I find my size?
We provide detailed size charts for all brands. We recommend checking measurements carefully as sizing may vary between manufacturers.

Are your products authentic?
We guarantee the authenticity of all products. We work directly with brands and authorized distributors.

Payment & Pricing
What payment methods do you accept?
We accept all major credit cards, PayPal, and gift cards. All transactions are secure and encrypted.

Do you price match?
We do not offer price matching. Our prices are regularly updated to be competitive.

Account Management
How do I reset my password?
Click “Forgot Password” on the login page and follow the instructions sent to your email.

Can I modify my order?
Please contact us immediately if you need to modify your order. We cannot guarantee changes once an order has been processed.

International Orders
Do you ship internationally?
Currently we only ship within Canada. We are unable to process international orders at this time.

Care & Maintenance
How should I care for my products?
Care instructions vary by material. Please refer to the specific product page for detailed care information.

Contact Information
Where can I get additional help?
For further assistance, please visit the help section of our website where you’ll find comprehensive guides and contact options.

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