Returns and Pricing Policy
Returns Policy
We want you to be completely satisfied with your purchase. If you need to return an item, please review our policy below.
Return Eligibility
Items may be returned within 30 days of delivery for a full refund or exchange. Products must be in new, unused condition with all original packaging, tags, and accessories included. Proof of purchase is required for all returns.
Non-Returnable Items
The following items cannot be returned unless defective:
- Footwear (if worn outdoors)
- Intimate apparel
- Personalized items
- Final sale merchandise
Return Process
To initiate a return, please visit our returns portal on our website. You will need your order number and email address to generate a return authorization. Once approved, you will receive detailed instructions for returning your items.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method.
Refund Processing
Refunds are processed within 7-10 business days after we receive and inspect your returned items. The refund will be issued to your original payment method.
Defective Items
If you receive a defective item, please contact us within 14 days of delivery. We will arrange for a replacement or full refund.
Pricing Policy
All prices are in CAD and subject to change without notice. We occasionally offer promotional pricing, which may affect product availability.
Price Adjustments
We honor price adjustments for items purchased within 7 days if they go on sale. Please contact customer service for assistance.
Taxes and Duties
All applicable taxes and duties are calculated at checkout and included in the final order total.
Payment Methods
We accept major credit cards, PayPal, and gift cards. All payments are processed securely.
Questions
For more information about our policies, please visit the customer service section of our website.
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